Privacy Policy

We are deeply committed to protecting your privacy and safeguarding your personal information. We understand that when you choose to play with us, you're placing your trust in our ability to handle your data responsibly and securely. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you use our services.

By creating an account with us or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our services or provide us with your personal information.

Who We Are

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, we act as the "data controller" of your personal information. This means we determine how and why your personal data is processed.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please refer to our Contact Us page for information on reaching our Data Protection Officer and customer support team. We aim to respond to all privacy-related inquiries within 30 days.

Information We Collect

To provide you with our gaming services, process your transactions, comply with legal requirements, and improve your experience, we collect various types of information. We only collect information that is necessary for these purposes and handle it in accordance with applicable privacy laws.

Personal Information You Provide to Us

When you register for an account, make deposits or withdrawals, or interact with our customer support, you provide us with personal information directly. This information is essential for us to operate your account and provide our services to you.

Account Registration Information includes your full name, date of birth, residential address, email address, phone number, and username. This information is required to create and verify your account, ensure you meet the legal age requirements for gambling, and communicate with you about your account.

Financial Information includes your payment card details, bank account information, payment method preferences, transaction history, deposit and withdrawal records, and any other financial data necessary to process your gaming transactions. We work with trusted payment processors who handle your financial information securely, and we ourselves do not store complete credit card numbers on our servers.

Identity Verification Documents are collected to comply with our legal obligations regarding customer identification, age verification, and anti-money laundering requirements. This may include government-issued identification documents such as passports, driver's licenses, national identity cards, utility bills, bank statements, or other documents that verify your identity and address.

Communication Records include any information you provide when you contact our customer support team, participate in surveys, enter promotions, or otherwise communicate with us. This helps us provide you with better service and resolve any issues you may experience. We may also record telephone conversations with our customer support team for training purposes and to verify the accuracy of information provided.

Information We Collect Automatically

When you use our website or mobile applications, we automatically collect certain information about your device and how you interact with our services.

Device and Technical Information includes your IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers, and mobile network information. This information helps us optimize our services for your device and identify and prevent fraudulent activity.

Usage Information covers details about how you interact with our platform, including the games you play, the pages you visit, the time and duration of your visits, your gameplay patterns and preferences, betting history, wins and losses, and how you navigate through our website. This information helps us understand how our services are used and allows us to improve the user experience.

Location Information may include your approximate geographic location derived from your IP address or, with your permission, more precise location data from your mobile device. This information helps us ensure compliance with geographical restrictions on gambling services and provide you with location-appropriate content.

Cookies and Similar Technologies allow us to recognize your device, remember your preferences, analyze how our website is used, and deliver personalized content and advertisements. More detailed information about our use of cookies can be found in our Cookie Policy below.

Information from Third Parties

In certain circumstances, we may receive information about you from third parties to help us verify your identity, prevent fraud, or comply with legal obligations.

Payment Processors and Financial Institutions provide us with information to verify your payment methods and process transactions securely. This may include confirmation of your identity, account verification status, and transaction authorization details.

Identity Verification Services help us verify the information you provide during registration and throughout your relationship with us. These services may confirm your identity, age, and address using various databases and verification methods.

Fraud Prevention Agencies provide us with information that helps us detect and prevent fraudulent activity, money laundering, and other illegal activities. This may include information about devices used for suspicious activity or patterns that indicate potential fraud.

Marketing Partners and Affiliates may provide us with information if you were referred to our services through their platforms, allowing us to track the effectiveness of our marketing efforts and compensate our partners appropriately.

How We Use Your Information

We use your personal information for specific, legitimate purposes that enable us to provide you with our services, protect both you and us from fraud, comply with our legal obligations, and improve your overall experience.

Providing and Managing Our Services

The primary reason we collect your information is to deliver the gaming services you've signed up for. This includes creating and maintaining your account, processing your deposits and withdrawals, enabling you to play games, tracking your gaming history and account balance, providing customer support, and communicating with you about your account and transactions.

We use your information to authenticate your identity when you log in, ensure the security of your account, and provide you with a personalized gaming experience based on your preferences and gaming history.

Legal and Regulatory Compliance

As a licensed gambling operator, we are subject to strict legal and regulatory requirements designed to protect players and prevent illegal activities. We use your information to verify that you meet the legal age requirements for gambling in your jurisdiction, comply with anti-money laundering regulations and laws designed to prevent terrorist financing, fulfill our tax reporting obligations, respond to legal requests from law enforcement or regulatory authorities, and maintain required records in accordance with applicable laws.

These legal obligations require us to collect and retain certain information about you, and we cannot provide our services without this information.

Responsible Gaming and Player Protection

We take our commitment to responsible gaming seriously and use your information to help protect you from potential gambling-related harm. This includes monitoring your gaming patterns to identify signs of problem gambling, implementing the responsible gaming tools you've chosen to use (such as deposit limits and self-exclusion), providing you with resources and support if we identify concerning patterns in your gaming behavior, and enforcing age restrictions and self-exclusion agreements.

Our goal is to ensure that gaming remains a form of entertainment and to intervene appropriately if we identify patterns that suggest you may need additional support.

Fraud Prevention and Security

Protecting both you and our platform from fraud and security threats is a critical priority. We use your information to detect and prevent fraudulent transactions and activities, identify multiple or duplicate accounts created in violation of our terms, protect against unauthorized access to accounts, verify the legitimacy of withdrawals and other financial transactions, and maintain the security and integrity of our platform.

This may involve analyzing patterns in your gaming and transaction behavior, comparing information across different accounts, and using specialized fraud detection tools and services.

Marketing and Communications

With your consent where required by law, we may use your information to send you promotional offers, bonuses, and information about new games or features that we believe may interest you based on your gaming preferences and history. We may also send you newsletters, surveys, or other marketing communications that help us understand your needs and improve our services.

You have full control over the marketing communications you receive from us. You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by adjusting your preferences in your account settings. Please note that even if you opt out of marketing communications, we will still send you important service-related messages about your account and transactions.

Improving Our Services

We analyze how players use our platform to identify areas for improvement, optimize our games and features, understand which games and features are most popular, troubleshoot technical issues, and develop new products and services that better meet our players' needs.

This analysis typically involves aggregated or anonymized data that cannot be used to identify individual players, though in some cases we may analyze individual behavior to provide you with a more personalized experience.

Legal Basis for Processing Your Information

Under data protection laws, particularly the GDPR, we must have a valid legal basis for processing your personal information. We rely on several different legal bases depending on the specific purpose for which we're using your information.

Contractual Necessity: Most of our processing of your personal information is necessary to fulfill our contract with you - specifically, our Terms and Conditions. We cannot provide our gaming services without processing information such as your account details, payment information, and gaming activity. When you create an account with us, you're entering into a contract that requires us to process this information.

Legal Obligations: In many cases, we are legally required to collect and process your personal information. This includes verifying your age and identity, complying with anti-money laundering regulations, maintaining records for tax purposes, and responding to valid legal requests from authorities. We have no choice but to process this information, and without it, we would be unable to operate legally.

Legitimate Interests: In some situations, we process your personal information based on our legitimate business interests, provided these interests are not overridden by your privacy rights. Our legitimate interests include preventing fraud and ensuring the security of our platform, improving our services and developing new features, conducting marketing activities (where permitted without consent), and managing our business operations effectively. Before relying on legitimate interests, we carefully balance our interests against your rights and freedoms.

Consent: In some cases, particularly for marketing communications and certain types of cookies, we process your information based on your explicit consent. When we rely on consent, you have the right to withdraw it at any time, and we make it easy for you to do so. Withdrawing consent will not affect the lawfulness of any processing we conducted before you withdrew consent.

Vital Interests: In rare circumstances, we may need to process your personal information to protect your vital interests or those of another person - for example, in a medical emergency where we need to share information with emergency services.

How We Share Your Information

We understand that your personal information is sensitive, and we do not sell, rent, or trade it to third parties for their marketing purposes. However, in order to provide our services, comply with legal obligations, and operate our business, we do share your information with certain trusted third parties under strict conditions.

Service Providers and Business Partners

We work with carefully selected third-party service providers who help us deliver our services. These providers may include payment processors who handle deposits and withdrawals, game developers and platform providers who supply our games, identity verification services that help us confirm your identity and age, fraud prevention agencies that help protect against illegal activity, customer support platforms that help us provide assistance to you, marketing service providers who help us communicate with players and analyze our marketing effectiveness, cloud storage and hosting providers who help us maintain our technology infrastructure, and data analytics providers who help us understand how our services are used.

These service providers only have access to the personal information necessary to perform their specific functions, and they are contractually obligated to protect your information and use it only for the purposes we specify. We carefully vet all service providers to ensure they maintain appropriate security standards.

Regulatory and Legal Authorities

We are required to share information with regulatory authorities, law enforcement agencies, and other governmental bodies in certain circumstances. This includes sharing information with our licensing authority as required by our gambling license, providing information to law enforcement agencies in response to valid legal requests, reporting suspicious transactions to financial crime prevention authorities, complying with court orders or other legal processes, and cooperating with tax authorities as required by law.

We only share information with these authorities when we are legally required or permitted to do so, and we carefully review each request to ensure it is legitimate and properly authorized.

Business Transfers

If our business is sold, merged with another company, or undergoes any other significant corporate transaction, your personal information may be transferred to the new owner as part of that transaction. In such circumstances, we would notify you in advance and ensure that the new owner agrees to protect your information in accordance with this Privacy Policy or provide you with the opportunity to object to the transfer where required by law.

With Your Consent

In some situations, we may share your information with third parties where you have given us specific consent to do so. For example, if you request that we share certain information with a third party, or if you participate in a promotion that involves sharing information with a sponsor or partner, we will obtain your explicit consent before sharing your information.

Aggregated and Anonymized Information

We may share aggregated, anonymized, or de-identified information that cannot be used to identify you personally. This might include general statistics about our player base, popular games, or usage patterns. Since this information cannot identify you, it is not considered personal data and can be shared more freely to help us improve our services and understand industry trends.

International Data Transfers

Online gaming is a global business, and in order to provide our services, we may need to transfer your personal information to countries outside your own, including countries that may not offer the same level of data protection as your home country.

When we transfer your personal information outside of the European Economic Area (EEA) or other regions with comprehensive data protection laws, we ensure appropriate safeguards are in place to protect your information. These safeguards may include transferring data to countries that have been officially recognized as providing adequate data protection, using Standard Contractual Clauses approved by relevant authorities, ensuring our service providers are certified under appropriate data transfer frameworks, or implementing other legally approved transfer mechanisms.

We take great care to ensure that any international transfer of your data complies with applicable laws and that your information receives the same level of protection regardless of where it is processed. If you would like more specific information about the transfers we make and the safeguards we use, please contact our Data Protection Officer.

How We Protect Your Information

Security is fundamental to everything we do. We implement comprehensive technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Security Measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that sensitive information cannot be intercepted during transmission. We use secure encryption to protect stored data, employ firewalls and intrusion detection systems to protect our networks from external threats, implement secure authentication mechanisms and multi-factor authentication options to prevent unauthorized account access, conduct regular security testing and vulnerability assessments to identify and address potential weaknesses, and maintain up-to-date security patches and software updates across all our systems.

Organizational Security Measures include strict access controls that limit who within our organization can access your personal information, ensuring that only employees who need access to perform their job functions can view your data. We provide comprehensive security training to all employees who handle personal information, maintain incident response procedures to quickly address any security breaches, conduct background checks on employees with access to sensitive information, and regularly audit our security practices and procedures to ensure they remain effective.

Payment Security is especially important given the financial nature of our services. We work only with PCI DSS compliant payment processors who meet the highest standards for handling payment card information. We do not store complete payment card numbers on our own servers, instead using tokenization and other secure methods to process payments while minimizing our exposure to sensitive financial data.

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze how our services are used, and deliver personalized content. Understanding how we use these technologies will help you make informed decisions about your privacy.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They contain information that can be read by the website that placed them, allowing the site to recognize your device on subsequent visits and remember certain information about your preferences and actions.

Types of Cookies We Use

Essential Cookies are strictly necessary for our website to function properly. These cookies enable core functionality such as security, network management, user authentication, and access to secure areas of the website. Without these cookies, services you've requested - like accessing your account or making a deposit - cannot be provided. Because these cookies are essential, they do not require your consent.

Performance and Analytics Cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use services like Google Analytics to track metrics such as which pages are most popular, how long visitors spend on different pages, what paths users take through the site, and where visitors come from. This information helps us optimize our website and improve the user experience. While these cookies don't identify you personally, they do track your device and usage patterns.

Functionality Cookies allow our website to remember choices you make (such as your username, language preference, or region) and provide enhanced, personalized features. These cookies may also be used to remember changes you've made to text size, fonts, and other customizable parts of web pages. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites.

Targeting and Advertising Cookies are used to deliver advertisements that are relevant to you and your interests. They're also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies remember that you've visited our website and may share this information with other organizations such as advertisers. While these cookies can track your browsing across different websites, they don't usually directly identify you as an individual.

Third-Party Cookies

Some cookies on our website are placed by third-party services that appear on our pages. We don't control these third-party cookies, and you should check the relevant third-party website for more information about how they use cookies. Common third-party services we use include analytics providers, advertising networks, and social media platforms.

Managing Your Cookie Preferences

You have several options for managing cookies and similar technologies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. You can typically find these options in the "Settings" or "Preferences" menu of your browser.

You can also delete cookies that have already been stored on your device. The method for doing this varies depending on your browser and device, but instructions can usually be found in your browser's help menu.

Please note that if you choose to disable or block cookies, some parts of our website may not function properly, and your user experience may be diminished. Essential cookies cannot be disabled if you wish to use our services, as they are necessary for the website to function.

For more detailed information about managing cookies, you can visit www.allaboutcookies.org or www.youronlinechoices.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

Active Account Data: While your account is active, we retain all information necessary to provide you with our services, including your account details, gaming history, transaction records, and communications with customer support. This information is essential for operating your account and is retained as long as you continue to use our services.

Inactive and Closed Accounts: After you close your account or if your account becomes inactive, we continue to retain certain information for specific periods as required by law. Gambling regulations typically require us to retain player records, transaction histories, and identification documents for a minimum period (often 5-10 years) after an account is closed to comply with anti-money laundering requirements, tax obligations, and regulatory oversight.

Marketing Data: If you've consented to receive marketing communications but have not created an account, we'll retain your contact information until you withdraw your consent or we determine that the information is no longer needed for marketing purposes.

Legal and Compliance Records: When required by law, court order, regulatory requirement, or to establish, exercise, or defend legal claims, we may retain your information for longer periods. This includes retaining records necessary for audits, investigations, or legal proceedings.

Anonymized Data: In some cases, instead of deleting information, we may anonymize it so that it can no longer identify you personally. Anonymized data can be retained indefinitely and used for statistical analysis, research, and business intelligence without privacy concerns.

The specific retention period for different types of data depends on the nature of the information, the purpose for which it's processed, and applicable legal requirements. If you have questions about how long we retain specific types of information, please contact our Data Protection Officer.

Your Rights and Choices

Data protection laws grant you several important rights regarding your personal information. We are committed to facilitating the exercise of these rights and respond to requests as quickly as possible, typically within 30 days.

Right of Access: You have the right to request a copy of the personal information we hold about you. This is sometimes called a "subject access request." When you make such a request, we'll provide you with a copy of your data in a commonly used format, along with information about how we're using it, who we're sharing it with, and how long we plan to retain it.

Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can often update much of your personal information directly through your account settings, but for information you cannot change yourself, you can contact customer support or our Data Protection Officer.

Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal information. This right is not absolute - we cannot delete information if we are legally required to retain it (such as for anti-money laundering compliance) or if we need it to establish, exercise, or defend legal claims. However, where we are not obligated to retain your data, we will delete it upon request.

Right to Restriction of Processing: You have the right to request that we restrict how we use your information in certain circumstances, such as when you contest the accuracy of the data, when our processing is unlawful but you don't want us to delete the data, when we no longer need the data but you need it for legal claims, or when you've objected to our processing and we're verifying whether our legitimate grounds override yours.

Right to Data Portability: Where we process your information based on your consent or to fulfill our contract with you, and the processing is carried out by automated means, you have the right to receive your personal information in a structured, commonly used, and machine-readable format. You can also request that we transfer this information directly to another service provider where technically feasible.

Right to Object: You have the right to object to our processing of your personal information where we rely on legitimate interests as our legal basis for processing. When you object, we must stop processing your information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if we need to process the information for the establishment, exercise, or defense of legal claims.

For marketing communications specifically, you have an absolute right to object at any time, and we make it easy to opt out through unsubscribe links in our emails or through your account settings.

Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing that occurred before you withdrew consent.

Right to Lodge a Complaint: If you believe we have not handled your personal information appropriately or have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your country. In the UK, this is the Information Commissioner's Office (ICO); in other EU countries, contact details for data protection authorities can be found at https://edpb.europa.eu/about-edpb/board/members_en. While we hope you'll contact us first so we can address your concerns directly, you have the right to contact these authorities at any time.

Exercising Your Rights: To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the beginning of this Privacy Policy. We may need to verify your identity before responding to your request to ensure we're not providing your personal information to someone else. We typically respond to requests within 30 days, though complex requests may take longer, and we'll keep you informed if this is the case.

Children's Privacy

Our services are intended exclusively for adults aged 18 or over (or the legal gambling age in your jurisdiction if higher). We do not knowingly collect personal information from anyone under the legal gambling age.

We implement robust age verification processes during registration to ensure that users meet minimum age requirements. If we become aware that we have inadvertently collected personal information from someone under the legal gambling age, we will take immediate steps to delete that information and close the account.

Parents and guardians who believe their child has provided us with personal information should contact us immediately using the contact details provided in this Privacy Policy. We recommend that parents and guardians take an active role in monitoring their children's online activities and consider using parental control tools to prevent access to gambling websites.

Third-Party Websites and Services

Our website may contain links to third-party websites, games, payment processors, or other services that are not operated or controlled by us. This Privacy Policy applies only to our services and does not cover any third-party websites or services.

When you click on links to external sites or use third-party services, you leave our website and become subject to the privacy policies of those third parties. We do not control and are not responsible for the privacy practices of these external sites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit or use. Be particularly careful when providing personal information to external sites, and ensure you understand how they will use and protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy.

If we make material changes that significantly affect how we handle your personal information, we will notify you in advance. This notification may be provided through email, a prominent notice on our website, a notification when you log in to your account, or other appropriate means depending on the nature and significance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after we post changes constitutes your acceptance of the updated Privacy Policy.

For significant changes, particularly those that would reduce your rights or significantly alter how we use your information, we may request your explicit consent before the changes take effect.