Withdrawal Methods

We offer a variety of secure and convenient withdrawal methods to ensure you can access your winnings quickly and easily. The available withdrawal options may vary depending on your geographic location and the payment method you used for deposits. This guide will help you understand your withdrawal options, processing times, fees, and important information about getting your funds.

Available Withdrawal Methods

The withdrawal methods available to you depend on several factors including your country of residence, the payment methods you've used for deposits, and your account verification status. Below you'll find detailed information about each withdrawal option we offer.

Credit and Debit Cards

One of the most common and convenient withdrawal methods, card withdrawals allow you to receive your funds directly back to the card you used for deposits.

Processing Time: 3-5 business days

Once we process your withdrawal (typically within 24-72 hours of approval), your bank or card issuer will need additional time to credit the funds to your account. The total timeframe from withdrawal request to funds appearing on your card is typically 3-5 business days, though this can vary depending on your card issuer's processing schedule.

Minimum Withdrawal: $100

Maximum Withdrawal: $1,000 per transaction

Transaction Fee: 3%

A 3% processing fee is charged for card withdrawals to cover the costs associated with payment processing.

Important Information:

Withdrawals can only be processed to cards that you have previously used for deposits and that are verified on your account. You must withdraw to the same card you used for deposits (for security and anti-money laundering compliance). Some card issuers may have additional processing requirements or delays. The withdrawal will appear on your card statement as a credit, similar to a refund transaction. Prepaid cards may not be eligible for withdrawals depending on the card provider's policies.

Cryptocurrency

For players who value speed, privacy, and lower fees, cryptocurrency withdrawals offer one of the fastest and most cost-effective options available. We support a wide range of popular cryptocurrencies to give you flexibility.

Supported Cryptocurrencies:

Bitcoin (BTC), Tether (USDT), USD Coin (USDC), Litecoin (LTC), Ripple (XRP), Dogecoin (DOGE), Bitcoin Cash (BCH), Ethereum (ETH)

Processing Time: 24-72 hours

Cryptocurrency withdrawals are typically processed within 24-72 hours from the time of approval. Most withdrawals are completed within 24-48 hours, but during periods of high network congestion or increased withdrawal volume, processing may take up to 72 hours. Once sent to the blockchain, confirmation times depend on network conditions and are outside our control.

Minimum Withdrawal: $50

Maximum Withdrawal: $5,000 per transaction

Transaction Fee: 1%

Cryptocurrency withdrawals have the lowest fee structure at just 1% of the withdrawal amount. Please note that blockchain network fees (gas fees) are included in this 1% fee.

Important Information:

You must provide a valid cryptocurrency wallet address that you control. Ensure you provide the correct wallet address for the specific cryptocurrency you're withdrawing - sending funds to the wrong address type may result in permanent loss. Cryptocurrency wallet addresses must be verified before your first crypto withdrawal. Withdrawals are processed to the wallet address you have on file - you can update this address through your account settings. Cryptocurrency transactions are irreversible - always double-check your wallet address before confirming. The exact amount of cryptocurrency you receive will be calculated based on the exchange rate at the time of processing. We recommend using secure, reputable cryptocurrency wallets and exchanges. For large withdrawals, you may be required to provide additional verification of wallet ownership.

Benefits of Cryptocurrency Withdrawals:

Fastest processing times (24-72 hours), lowest fees (1%), enhanced privacy, available 24/7 with no banking hours restrictions, no intermediary banks involved, and lower minimum withdrawal amount ($50).

Bank Transfer Methods

We offer several bank transfer and electronic payment options for players who prefer traditional banking methods or US-based payment services. These methods include wire transfers, ACH transfers, direct bank transfers, Zelle, MoneyGram, and Venmo.

Available Services:

Wire Transfer (domestic and international), ACH Transfer (US players), Direct Bank Transfer, Zelle (US players), MoneyGram, Venmo (US players)

Processing Time: 5-7 business days

Bank transfer withdrawals typically take 5-7 business days from the time of approval to appear in your account. This timeframe includes our processing time plus your bank's processing time. International wire transfers may occasionally take longer depending on intermediary banks and international banking networks.

Minimum Withdrawal: $250

Maximum Withdrawal: $5,000 per transaction

Transaction Fee: 5%

A 5% processing fee applies to all bank transfer and electronic payment withdrawals to cover the costs of wire transfer fees, intermediary bank charges, and payment processing.

Important Information:

You must provide accurate and complete banking information including account holder name (must match your verified account name), bank account number, routing number (for US banks) or SWIFT/BIC code (for international transfers), bank name and address, and any additional information required for your specific transfer type. Withdrawals can only be processed to bank accounts in your name that have been verified. First-time bank transfer withdrawals require additional verification and may take slightly longer to process. Ensure all banking details are correct - incorrect information may result in delays or returned funds. Some banks may charge incoming wire transfer fees - check with your bank. Zelle, Venmo, and similar services must be linked to a verified bank account or card. MoneyGram withdrawals may require you to provide identification when collecting funds.

ACH Transfers (US Players):

ACH transfers are available for US players and offer a reliable way to receive funds directly to your US bank account. ACH transfers typically take 5-7 business days to complete.

Wire Transfers:

Wire transfers are available for both domestic and international players. International wire transfers may require additional information such as IBAN numbers or intermediary bank details depending on your country and bank.

Zelle (US Players):

Zelle withdrawals are sent directly to the email address or phone number associated with your Zelle account. Ensure your Zelle account is properly set up with your bank before requesting a withdrawal via this method.

Venmo (US Players):

Venmo withdrawals are processed to your verified Venmo account. Your Venmo account must be linked to your bank account or debit card for the transfer to be completed.

PayPal

PayPal offers a widely recognized and trusted payment solution for withdrawals, particularly popular among players who appreciate the added security and buyer protection that PayPal provides.

Processing Time: 3-5 business days

PayPal withdrawals typically take 3-5 business days from approval to appear in your PayPal account balance. Once in your PayPal account, you can transfer the funds to your bank account or keep them for other online purchases.

Minimum Withdrawal: $100

Maximum Withdrawal: $1,000 per transaction

Transaction Fee: 5%

A 5% processing fee applies to PayPal withdrawals.

Important Information:

You must have a verified PayPal account. The email address associated with your PayPal account must match the email address on your casino account. You should have used PayPal for at least one deposit before requesting a PayPal withdrawal. PayPal accounts must be verified and in good standing. Some countries may have restrictions on receiving gambling-related transactions through PayPal. Additional fees may apply if you transfer funds from PayPal to your bank account (these are PayPal's fees, not ours).

How to Request a Withdrawal

Requesting a withdrawal is a straightforward process. Follow these steps to access your winnings:

Step 1: Log Into Your Account and Go to Cashier

Access your account using your username and password. Navigate to the Cashier or Banking section of your account and select the "Withdrawal" or "Cash Out" option.

Step 2: Select Your Withdrawal Method and Amount

Choose your preferred withdrawal method from the available options and enter the amount you wish to withdraw. Remember that available methods may vary based on your location and deposit history. Ensure the amount meets the minimum withdrawal requirement and does not exceed the maximum limit for your chosen method.

Step 3: Complete Playthrough and Requirements

Before your withdrawal can be processed, ensure that all playthrough requirements are met. If you've claimed any bonuses, you must complete all wagering requirements. You can check your current wagering requirements in your account's bonus section. Make sure all other account requirements are satisfied.

Step 4: Verify Your Account

If you haven't already verified your account, you'll need to complete our verification process before your withdrawal can be approved. This is a legal requirement designed to prevent fraud and money laundering.

You'll need to provide:

Proof of Identity: Government-issued ID such as passport, driver's license, or national ID card

Proof of Address: Recent utility bill, bank statement, or government correspondence dated within the last 3 months

Payment Method Verification: Pictures of the payment method you used for deposits (if applicable), such as photos of your card (with certain numbers masked) or screenshots of your e-wallet account

Payment Proof: Documentation showing proof of payment for deposits (if applicable)

Verification typically takes 24-48 hours once we receive all required documents.

Step 5: Submit and Await Processing

Review all details carefully, then submit your withdrawal request. Once submitted, your withdrawal will enter a pending period and be reviewed by our finance team. You'll receive email confirmation when your withdrawal has been approved and processed. You can track the status of your withdrawal in the transaction history section of your account.

Important Withdrawal Information

Withdrawal Processing Times

The processing times listed for each method reflect the typical timeframe from approval to funds appearing in your account. Please note that withdrawals must first be reviewed and approved by our team. The processing times listed above begin after approval.

Weekends and holidays may extend these timeframes as banks and payment processors may not operate on non-business days.

Withdrawal to Deposit Method Matching

For security and regulatory compliance, we generally require that withdrawals be processed using the same method you used for deposits. This is an anti-money laundering requirement designed to prevent our platform from being used for financial crimes.

If you deposited using multiple methods, you may need to withdraw using each method proportionally up to the amount deposited via that method. For example, if you deposited $300 via card and $200 via cryptocurrency, you would need to withdraw up to $300 via card and the remainder via cryptocurrency.

If you're unable to use the same withdrawal method as your deposit (for example, if the card has expired or the account is closed), please contact our support team. We can arrange alternative withdrawal methods with additional verification.

Single Transaction Limits

Each withdrawal method has specific limits per transaction:

Cryptocurrency: Minimum: $50, Maximum: $5,000 per transaction

Credit/Debit Cards: Minimum: $100, Maximum: $1,000 per transaction

Bank Transfer/Wire/ACH/Zelle/MoneyGram/Venmo: Minimum: $250, Maximum: $5,000 per transaction

PayPal: Minimum: $100, Maximum: $1,000 per transaction

If you need to withdraw amounts exceeding the single transaction maximum, you can submit multiple withdrawal requests.

Pending Withdrawal Period

Once you submit a withdrawal request, it will enter a pending status for review. The pending period varies depending on the withdrawal method you've selected:

Pending Periods: Cryptocurrency: 24-72 hours, Credit/Debit Cards: 24-72 hours, Bank Transfer/Wire/ACH/Zelle/MoneyGram/Venmo: 24-72 hours, PayPal: 24-72 hours

During this pending period, your withdrawal is being reviewed by our finance team. You have the option to cancel the withdrawal if you change your mind. Once the withdrawal has been approved and processing has begun, it cannot be cancelled.

Wagering Requirements

If you've claimed any bonuses, you must complete all wagering requirements before you can withdraw. Any attempt to withdraw with incomplete wagering requirements will result in forfeiture of the bonus and any winnings derived from it.

You can check your current wagering requirements in your account's bonus section. Only after these requirements are met will your winnings be available for withdrawal.

Fees and Charges

The fees listed for each withdrawal method are charged by us to cover payment processing costs. Please be aware that additional fees may be charged by third parties including your bank (for wire transfers or currency conversion), your card issuer, your cryptocurrency exchange (if you transfer from your wallet to an exchange), or payment service providers like PayPal.

We have no control over these third-party fees, and they will be in addition to our stated fees. We recommend checking with your financial institution or payment provider about any fees they may charge.

Currency Conversion

If you play in a currency different from your withdrawal currency, conversion rates will apply. We use competitive exchange rates, but please be aware that rates fluctuate. The exchange rate is locked in at the time your withdrawal is processed.

For cryptocurrency withdrawals, the exchange rate from your account currency to the cryptocurrency is determined at the time of processing based on current market rates.

Geographic Restrictions

The availability of withdrawal methods varies by country and jurisdiction. Some withdrawal methods may not be available in your location due to local regulations, banking restrictions, or payment provider limitations.

When you access the withdrawal section of your account, you'll only see the methods available in your specific location. If you don't see your preferred method, please contact support to inquire about alternatives.

Verification for Large Withdrawals

For certain withdrawal amounts, we may require additional verification. This may include enhanced identity verification, source of funds verification (documentation showing where your deposited funds came from), video verification call with our team, or additional documentation as required by anti-money laundering regulations.

This is a standard practice in the gaming industry and is required by our licensing authority. While it may seem inconvenient, these measures protect both you and us from fraud and ensure compliance with financial regulations.

Withdrawal Reversals

Once a withdrawal has been approved and sent to the payment processor, it generally cannot be reversed. If you change your mind about a withdrawal, you must do so during the pending period before approval.

If a withdrawal fails due to incorrect information you provided (such as a wrong wallet address or incorrect banking details), we are not responsible for lost funds. However, in cases where the funds are returned to us, we will credit them back to your account, and you can request a new withdrawal with corrected information.

Technical Issues

If you experience technical difficulties while requesting a withdrawal, please contact our support team immediately. Take screenshots of any error messages and provide as much detail as possible about the issue.

We will investigate and resolve technical problems as quickly as possible. If a technical error prevents your withdrawal from processing correctly, we will ensure your funds are secure and process the withdrawal manually if necessary.

Tips for Faster Withdrawals

To ensure your withdrawals are processed as quickly as possible, follow these recommendations:

Complete verification early: Don't wait until you want to withdraw to verify your account. Complete the verification process as soon as you register to avoid delays later.

Use the same method for deposits and withdrawals: This speeds up processing and reduces the need for additional verification.

Ensure all information is accurate: Double-check wallet addresses, bank account numbers, and other payment details before submitting your withdrawal request.

Meet wagering requirements: Complete all bonus wagering requirements before requesting a withdrawal.

Choose faster methods: If speed is important, consider cryptocurrency withdrawals, which typically process faster than traditional banking methods.

Respond promptly to verification requests: If we request additional information or documentation, provide it as quickly as possible to avoid delays.

Withdraw during business hours: While you can request withdrawals 24/7, our finance team processes them during business hours. Requests submitted during business days may be processed more quickly.

Withdrawal Declined or Failed?

If your withdrawal is declined or fails to process, there are several possible reasons:

Verification incomplete: Your account verification may not be complete or additional verification may be required. Check your email for any verification requests.

Wagering requirements not met: You may still have active bonus wagering requirements that must be completed before withdrawing.

Incorrect payment information: The payment details you provided may be incorrect or incomplete. Verify all information and try again.

Minimum not met: Your withdrawal amount may be below the minimum for the selected method.

Limits exceeded: You may have reached the single transaction limit for your chosen method. Consider splitting your withdrawal into multiple transactions.

Account restrictions: There may be restrictions on your account due to security concerns or policy violations. Contact support for clarification.

Payment method issues: The payment method itself may be experiencing technical difficulties or may not be available in your region.

If your withdrawal is declined, you'll receive an email explanation. You can also contact our support team for assistance in resolving the issue and processing your withdrawal successfully.

Security and Safety

We take the security of your withdrawals very seriously. All withdrawal transactions are processed through secure, encrypted connections. Our finance team reviews all withdrawal requests to ensure they are legitimate and authorized by the account holder.

To protect your account and funds, never share your account credentials with anyone, log out when you're done using your account, especially on shared devices, use strong, unique passwords and enable two-factor authentication, be cautious of phishing attempts - we will never ask for your password via email, and report any suspicious activity on your account immediately.

If you notice any unauthorized withdrawal attempts or suspicious activity, contact our support team immediately. We have robust fraud prevention measures in place and will investigate any security concerns promptly.

Need Help?

If you have questions about withdrawal methods, need assistance with a withdrawal request, or encounter any issues during the withdrawal process, please visit our Contact Us page. Our support team is available to assist you and ensure you receive your winnings smoothly and securely.

We're committed to processing your withdrawals as quickly as possible while maintaining the highest security standards to protect your funds.

Your winnings are yours to enjoy. We've designed our withdrawal system to be secure, convenient, and transparent, offering multiple options to suit your preferences and ensuring you can access your funds with confidence.